desk games FAQ – Answers for Filipino Players

You must be at least 21 years old to register and play at desk games. This is the minimum legal gambling age under Philippine law. desk games verifies your date of birth during registration and may request additional proof of age during the KYC process.

On the Login page, click "Forgot password?" and enter the email address linked to your desk games account. A password reset link will be sent to that inbox — check your spam folder if it does not arrive within a few minutes. Follow the link, set a new password, and log in normally.

If you no longer have access to your registered email address, contact support@deskgames.app with your registered full name and Philippine mobile number.

No. Each player is allowed one active desk games account. Registering additional accounts — under any name or using a different email address — is a breach of the Terms and Conditions and may result in all linked accounts being closed and any balances being forfeited.

KYC is required before your first withdrawal from desk games. Accepted Philippine government-issued IDs include: SSS, UMID, GSIS, PhilHealth, Philippine passport, driver's licence, and postal ID. You will also need a proof of address and may be asked to confirm your payment method ownership.

KYC documents can be submitted through your account settings after logging in. Processing typically takes one to three business days.

Send a closure request to support@deskgames.app from the email address registered to your account. State clearly that you wish to close your account permanently. Any remaining PHP balance must be withdrawn before the account is closed, provided KYC has been completed. If you want to stop playing temporarily rather than permanently, consider a self-exclusion period instead — see the Responsible Gaming category below.

desk games accepts the following Philippine payment methods: GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet bank transfer, BDO online banking, BPI online banking, UnionBank online banking, and Visa or Mastercard debit cards. All deposits are processed in Philippine pesos (₱).

Visit the Deposit and Withdrawal page for per-method minimum and maximum amounts.

GCash and Maya deposits typically reflect in your desk games PHP balance within a few minutes of the transaction being completed. InstaPay and PESONet transfers may take up to a few hours depending on your bank. Card deposits via Visa or Mastercard may take a similar amount of time.

If a deposit does not reflect after two hours, check whether your bank or e-wallet has confirmed the transaction on your end. If the amount has left your account but has not appeared in desk games, contact support@deskgames.app with the transaction reference number and date.

Minimum deposit amounts vary by payment method. Full details including per-method minimums and maximums are listed on the Deposit and Withdrawal page. All amounts are in Philippine pesos (₱).

desk games does not add a platform-side fee to deposits. Your bank or e-wallet provider may apply their own transfer fee — check with GCash, Maya, or your bank directly if you are unsure about charges on their end. The amount that arrives in your desk games balance is the amount the platform receives after any provider charges.

Log in to desk games and go to the withdrawal section in your account menu. Select your preferred Philippine payment method — GCash, Maya, bank transfer, or card — enter the amount you want to withdraw in PHP, and submit the request. KYC must be completed before your first withdrawal can be processed.

Full details on supported methods and processing times are on the Deposit and Withdrawal page.

Processing times vary by method. GCash and Maya withdrawals are typically faster than bank transfers. InstaPay and PESONet transfers are subject to Philippine banking network schedules. All times assume KYC has already been completed on your account — an unverified account will not be able to process a withdrawal.

See the Deposit and Withdrawal page for specific timeframes by method.

A pending withdrawal that has not moved after the expected processing window should be reported to support@deskgames.app. Include your registered email, the transaction reference number, the withdrawal amount in PHP, and the date you submitted the request.

A rejected withdrawal usually means KYC is incomplete, the payment details do not match your verified identity, or an account review is in progress. The message shown at the time of rejection will indicate the reason.

desk games does not add a platform fee on top of withdrawal amounts. Your bank or e-wallet may apply fees on their end for receiving transfers — confirm with GCash, Maya, or your bank if you are expecting a specific net amount. Withdrawal amounts are processed in Philippine pesos.

desk games offers the following game categories accessible from a single account: Baccarat, Pusoy, Live Casino, Sabong, NBA Betting, and Esports Betting. All games are playable in Philippine pesos on both mobile and desktop browsers.

At desk games, baccarat is played live with a real dealer streamed to your device. You bet on either the Player hand, the Banker hand, or a Tie before the cards are dealt. The hand with a total closest to 9 wins. Face cards and tens count as zero; all other cards count at face value. A third card may be drawn based on standard baccarat rules.

Full rules, bet types, and payout rates are available on the Baccarat page.

Pusoy — also called Filipino Poker or Chinese Poker — is a card game where each player arranges a 13-card hand into three sections: a three-card front hand and two five-card back hands. Rankings follow standard poker hand values. Players compare their three sections against opponents' corresponding sections, and the player who wins the most sections takes the round.

See the Pusoy page for full desk games rules, hand rankings, and available bet sizes.

desk games offers online sabong — live-streamed cockfighting matches where registered Filipino players can bet on the outcome. You place a bet before the match begins, the result is settled in real time, and any winnings are credited to your PHP balance automatically.

See the Sabong page for available match schedules, bet types, and payout information.

The desk games live casino features real-time games streamed with live dealers. Available game types include live baccarat, live roulette, live blackjack, and other live table games. All are accessible after logging in to your account and work on mobile browsers without additional software.

Full game list and table options are on the Live Casino page.

After logging in to desk games, go to the NBA Betting section to see available game and season markets. Select the market you want to bet on, enter your stake in Philippine pesos, and confirm. Markets include moneyline, point spread, totals (over/under), and selected player or season props.

Odds are displayed in the format set in your account preferences. All NBA betting markets at desk games are settled in PHP.

desk games offers esports betting markets across multiple popular titles including Mobile Legends: Bang Bang (MLBB), Dota 2, Valorant, and others as tournaments are scheduled. Available matches, odds, and bet types are listed on the Esports Betting page and update in real time ahead of events.

Most sports and esports betting markets at desk games are settled within a short time after the final result is confirmed. Live baccarat and sabong results are settled in real time. Winnings are credited to your PHP balance as soon as settlement is complete — no manual claim is needed.

If a bet is still showing as unsettled well after the event has concluded, contact support@deskgames.app with the bet reference number.

If a match or event covered by a desk games betting market is cancelled or postponed beyond the applicable rules period, bets on that event are typically voided and the stake is refunded to your PHP balance. Specific void rules are outlined in the desk games Terms and Conditions.

Change your desk games password immediately using the Login page and the "Forgot password?" option. Then contact support@deskgames.app from your registered email address and describe what you noticed — include any dates, amounts, or unusual activity you observed. desk games support can review your account login history and take protective action if needed.

desk games uses TLS encryption on all connections between your device and the platform. Your payment details are not stored directly by desk games — transactions are processed through established Philippine payment gateways. Personal data is handled in accordance with the Philippine Data Privacy Act of 2012 and the desk games Privacy Policy.

Official desk games communications come from the deskgames.app domain. The platform will never ask for your password, full card number, or one-time password via SMS, chat, or social media message. If you receive a suspicious message claiming to be from desk games, do not click any links or provide any information — forward it to support@deskgames.app and delete the message.

Always log in by typing deskgames.app directly in your browser rather than following links in messages.

Yes. Deposit limits are available to all registered desk games players from the account settings after logging in. You can set a daily, weekly, or monthly PHP limit. Lowering a limit takes effect immediately. Increasing a limit may be subject to a short review period to support responsible gaming.

You can request a cooling-off period or self-exclusion from your desk games account settings, or by emailing support@deskgames.app from your registered email address. Specify whether you want a temporary break or a longer exclusion. Self-exclusion takes effect as quickly as possible once the request is processed.

For further information, visit the Responsible Gaming page.

If gaming at desk games is affecting your finances, relationships, work, or mental health, it is important to act now rather than later. End your current session and reach out to a qualified counsellor or a trusted family member. You can also contact support@deskgames.app to request an immediate self-exclusion or account restriction.

The Responsible Gaming page has a full list of warning signs, practical guidance, and steps you can take to regain control.

desk games requires all players to be at least 21 years old. Date of birth is collected at registration and verified during KYC. Account holders should not share their login credentials, device, or payment access with anyone under 21. If you believe a minor has accessed a desk games account, contact support@deskgames.app immediately.